Privacy Policy (UK GDPR Compliant)

Last updated: 23rd January 2026

This Privacy Policy explains how a3dprint.co.uk collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Data Controller: a3dprint.co.uk
Location: United Kingdom
Contact Email: enquiries@a3dprint.co.uk

2. Personal Data We Collect

We may collect:

• Name
  
• Email address
  
• Phone number
  
• Billing and delivery details
  
• Files or designs you upload
  
• Website usage data (via cookies or analytics)
  
  

3. How We Use Your Data

We use your data to:

• Respond to enquiries
  
• Process orders and deliver services
  
• Communicate about your order or request
  
• Improve website performance and user experience
  
• Meet legal or regulatory obligations
  
  

4. Legal Basis for Processing

We process personal data based on:

• Contract – to fulfil orders or services
  
• Legitimate interests – improving our services
  
• Legal obligations – tax or regulatory compliance
  
• Consent – where explicitly provided (e.g. marketing)
  
  

5. Data Sharing

We do not sell your data.

We may share data with:

• Payment providers
  
• Delivery and logistics partners
  
• IT and hosting providers
  
  

All third parties are required to process data securely and lawfully.

6. Data Retention

We retain personal data only for as long as necessary:

• Order records: typically up to 6 years (UK tax requirements)
  
• Enquiries: up to 12 months
  
• Marketing data: until consent is withdrawn
  
  

7. Your Rights

Under UK GDPR, you have the right to:

• Access your data
  
• Correct inaccurate data
  
• Request erasure (“right to be forgotten”)
  
• Restrict or object to processing
  
• Data portability
  
• Withdraw consent at any time
  
  

To exercise your rights, contact us at enquiries@a3dprint.co.uk.

8. Cookies

We use cookies to:

• Ensure website functionality
  
• Analyse website traffic
  
  

You can manage cookies via your browser settings. For more detail, include a separate Cookie Policy if using analytics or marketing cookies.

9. Data Security

We implement appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access.

10. Complaints

If you believe we have mishandled your data, you have the right to complain to the Information Commissioner’s Office (ICO):
🌐 ico.org.uk

11. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.